About Refund Policy

Understanding Our Refund Policy

Refund Policy

At Handsign.Studio, we are committed to providing high-quality digital products that meet your needs. However, we understand that issues may arise. Please carefully review our refund policy below:

General Refund Policy

Once a digital product has been downloaded, we do not issue refunds under any circumstances. Digital products are non-tangible, irrevocable goods, and by downloading the file, you acknowledge and accept this policy.

We strongly encourage you to carefully read the product descriptions and review all details before making a purchase. If you have any questions or concerns about a product, please reach out to us before completing your purchase.

Refund Eligibility

You may be eligible for a refund only under the following conditions:

  • Technical Issues: If the product is proven to have a technical defect or issue that prevents it from functioning as described, and we are unable to resolve the problem after providing support.

Non-Refundable Situations

Refunds will not be issued for the following:

  • You no longer need the product.
  • You found another product you prefer or changed your mind after purchasing.
  • Lack of expertise to use the product.
  • You do not have the correct software to open or edit the product.
  • Accidental purchases or purchases made in error.
  • Download issues caused by slow or unstable internet connections.
  • Partial refund requests for unused credits or offers.
  • Purchases made over 30 days ago.

Important Note on Downloads

Once our system confirms that you have downloaded the product, we regret to inform you that we cannot process any refund requests for any reason. This policy ensures the protection of our intellectual property and the fairness of our business.

Chargebacks

Accounts with chargebacks will be permanently closed, and further purchases will not be permitted.

Our Responsibility

We stand by the quality of our designs and our support team’s dedication. If you face any genuine issues, we are happy to assist in resolving them. Please contact us at studio@thehandsign.com for any concerns.

Thank you for your understanding and for supporting Handsign.Studio. We greatly appreciate your trust in our work!

What is Our Refund Policy?

Our refund policy is designed to provide you with a hassle-free experience when it comes to returns and exchanges. We believe that if you are not satisfied with your purchase, you deserve the option to return it. Therefore, our policy allows for returns within 30 days of receiving your item. However, to qualify for a refund, the product must be in its original condition and packaging. This way, we can offer a rewarding shopping experience and resolve any issues quickly.

How to Request a Refund

Requesting a refund is simple and user-friendly. First, you need to contact our customer service team through the channels provided on our website. They will guide you through the return process and supply you with the necessary return authorization. After we receive your returned item, we will process your refund within 5-7 business days. So, keeping track of your return shipment can help you manage expectations regarding your refunded amount.

Exceptions to the Refund Policy

While most items are eligible for a refund, there are some exceptions. For instance, customized items or clearance products typically cannot be returned due to their unique nature. Also, gift cards are non-refundable because they are transferable. Therefore, it is crucial to read the specific product details on our site, so you are well-informed before making a purchase.